Return & Refund Policy

Return and Refund Policy

We take pride in the craftsmanship and quality of our products. Please read the following policy carefully before placing your order.

Made-to-Order Products

Many of our items are made to order, which means they are custom-produced specifically for you. As such, returns or refunds are accepted solely at our discretion. We encourage customers to review their orders carefully prior to confirming.

Eligibility for Returns

To be eligible for a return or refund, the following conditions must be met:

- The item must be in brand new, unused condition.
- It must be returned in the original packaging, with all tags and components intact.
- Return requests must be made within 7 days of receiving your order.

Mistakes on Our Part

We only accept returns or refunds in cases where:

- We have made an error in fulfilling your order (e.g., incorrect item, color, or configuration).
- The product arrives damaged or defective.

If you believe we have made a mistake, please contact us promptly with supporting information (such as photos), and we will assess the issue accordingly.

Change of Mind

We do not accept returns or offer refunds for:

- Change of mind
- Incorrect selections made by the customer
- Items that have been used, installed, or altered

Return Process

If your return is approved:

If the reason for return is the purchasers fault, you will be responsible for securely packaging the item and covering the return shipping cost.

If the reason for return is the our fault, you will be responsible for securely packaging the item and we will cover the return shipping cost.

Once we receive and inspect the item, we will notify you of the outcome.

Contact Us

For any questions regarding returns, please contact our support team at quotes@leatherseats.com.au or 0405818360.